Contact, Policies and FAQ
Q. What is the return policy on equipment ordered from Gallery System?
A. All orders are covered by our 60-day return policy: we accept returns of unused items in new condition and will gladly refund your purchase price (less any shipping charges and a 10 percent re-stocking fee) within 60 days of purchase. Please contact us for assistance before returning any items.
Q. What warranty coverage does Gallery System provide?
A. All Gallery System Art Displays products are warranted to be free from defects in material and workmanship for the following warranty periods (from date of invoice):
- Five years for all picture hanging and lighting components, except:
- Two years for wood moldings
- Three years for LED light bulbs
- One year for halogen light bulbs
This warranty is limited to replacement of defective parts, and does not cover failure due to misuse, accident, modification or overloading. Gallery System Art Displays will not be liable for any loss or damage arising from these products, whether direct, indirect, special, incidental or consequential.
Q. How do I place an order for Gallery System art hanging equipment?
A. Call 1-800-460-8703 for friendly, experienced assistance in choosing a hanging system for your unique exhibition space.
You can also order through our website's Products section, or, for convenience in selecting a complete system at once, use our online order forms (where you can also download system-specific PDF order forms with advice on specifying your installation).
Q. Are there different track finishes available?
A. Yes! The track comes in satin anodized (silver) or white.
Q. What if I want to paint the track?
A. Use the satin anodized finish - it’s receptive to all types of paint.
Q. Is the track pre-drilled?
A. No, because the hole spacing depends on the type of wall construction.
Q. Is the track easy to install?
A. Yes, installing is a basic handyman job (we provide instructions and hints).
Q. What is the best height for the track?
A. Every installation is different, but very often placing the track at or near ceiling level (at almost any height) creates the cleanest appearance and leaves the most wall area clear for display. However, if the lighting option will be used, tracks should not be mounted more than 9 feet above floor level. Also, a few inches of overhead clearance above the track will be needed for installation of the light wands.
Q. Can you hang more than one picture on each hanger?
A. Yes, for the Original Gallery System, as many as you like, but observe the weight limits:
Clear Tape System: Maximum weight on one picture hook is 33 pounds so pictures up to 66 pounds can be supported with two hooks. You may hang more than one picture hook on each tape hanger, but the total weight on a tape hanger should not exceed 33 pounds.
Stainless Steel Cable System: Recommended weight on one picture hook is 44 pounds so pictures up to 88 pounds can be supported with two hooks. You may hang more than one picture hook on each cable hanger, but the total weight on a cable should not exceed 66 pounds.
Q. And for the GalleryOne system?
A. Also as many as you like for the GalleryOne System, but observe the weight limits:
Clear Tape System: Recommended weight on one picture hook is 15 pounds so pictures up to 30 pounds can be supported with two hooks. You may hang more than one picture hook on each tape hanger, but the total weight on a tape hanger should not exceed 15 pounds.
Stainless Steel Cable System: Recommended weight on one picture hook is 30 pounds so pictures up to 60 pounds can be supported with two hooks. You may hang more than one picture hook on each cable hanger, but the total weight on a cable hanger should not exceed 33 pounds.
Many questions can be answered with a free sample of our hanging system — we would be glad to send you one. Call us at 800-460-8703 or e-mail firstname.lastname@example.org
Q. Can the Gallery Lighting System be used with any Gallery System?
A. No, the lighting system works only with the Original Gallery System. The GalleryOne System does not support the lighting option.
Q. Can the Gallery Lighting System be fitted to existing Gallery System installations?
A. Yes, but only with the Original Gallery System. The GalleryOne System does not support the lighting option. And, with the original Gallery System, there must be a few inches of clearance between the track and the ceiling for attachment of the light wands.
Q. How many lights will run off one transformer?
A. One 300-watt transformer will run up to 12 20-watt halogen lamps, or up to 34 7-watt LED lamps.
Q. What length of track can be fed by one transformer?
A. Generally 50 to 60 feet with 20-watt halogen lamps, or 100 to 120 feet with 7-watt LED lamps. For long lengths of track the power input to the track should be near the center of the total length of track so as to distribute the power in shorter runs on each side of the power input. This is because low voltage will dissipate over long distances, unlike 120-volt power.
Q. Do I need an electrical contractor to install the system?
A. You are not legally obliged to use a licensed contractor with low voltage systems. Simple installations can be done by a handyman familiar with electrical systems, but if in doubt use a contractor. For any work on 120-volt wiring you must use a licensed contractor.
Q. How does the current reach the lamp?
A. Power is carried by a flat cable that is hidden in the channel on top of the wall-mounted track. When a light wand is locked into the track, sharp probes on the wand’s base penetrate the cable to draw the 12-volt power.
Q. How do I carry the power around corners?
A. The power cable bends around the corners. We offer track corner covers to hide the cable or you can mitre the tracks to fit in a corner.
Q. Are the lamps adjustable vertically?
A. Yes. The lamp slides along the curved stainless steel rods so you can aim the light anywhere from 24 inches below the track down to floor level. Also, tracks should not be mounted higher than 9 feet above floor level when using the lighting system.
Q. Is the Gallery Lighting System the only lighting needed in a hanging area?
A. No. The system is designed to highlight the art so you will still need to provide ambient lighting in the room.
Q. Can the lights damage artwork?
A. No, as long as the correct lamps are used. Poor quality lamps can generate excess heat and/or ultraviolet light, either of which can damage artwork. We cannot over-emphasize the importance of using the correct lamp. The only incandescent (halogen) lamp that we know of guaranteed as suitable for art, is the “Precise Constant Color” lamp by G.E. These lamps are used in major public galleries. The average life of this lamp is around 6000 hours, or roughly 2 years of daily use. The LED lamps that we recommend are supplied by LED Waves. They draw much less current than halogen lamps for the same illumination, and they have a much longer life -- up to 50,000 hours, or 15 years of daily use. They are also are perfectly safe for art.